Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your item(s) within 30 days of receipt free of charge. Returned item(s) will be refunded to your original payment method. Please note that shipping charges are non-refundable.

The returns policy may vary during promotional periods. Please check the terms & conditions of the relevant promotion before placing your order.

For the return or exchange of Cozvana products purchased from any other authorized retailer, please contact your retailer directly.

Returns Process

To initiate a return, please contact us at support@cozvana.com to request your return label. In your email, please include:

  • Your order number

  • The item(s) you would like to return

  • The reason for the return (optional but appreciated)

Once we receive your email, we will confirm your return and provide the next steps, including your return label and shipping instructions.

Please do not send your item(s) back before contacting us, as returns sent without prior authorization may not be accepted.

Return Warehouse Address

All authorized returns should be sent to:

No. 79 Fuhua Road, Lvhua Town, Chongming District, Shanghai (Shanghai Lvhua Economic Development Zone)

Contact Information

  • Email: support@cozvana.com

  • Phone: +86 150 5008 2138

Damaged Items

If your item(s) arrive damaged, please email us at support@cozvana.com within 14 days of receiving your order, with the subject line DAMAGED. Please include:

  • A photo of the damaged item

  • Your order number

We will arrange a replacement or refund as appropriate.

Items Not Received

If you have not received your full order, please contact us at support@cozvana.com with the subject line MISSING ITEM, along with your order number. We will investigate and resolve the issue as quickly as possible.

Refunds

Once your returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a reasonable timeframe. Shipping charges are not refunded.

Exchanges

If you would like to exchange an item, please contact us at support@cozvana.com before returning your item. We will guide you through the exchange process and confirm availability.

Additional Notes

  • Returns must be sent within 30 days of receipt.

  • Items must be returned in their original condition and packaging, unless they arrived damaged or defective.

  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  • This policy applies to purchases made directly from Cozvana. For purchases made through other authorized retailers, please contact the retailer directly.